Refund Policy
A legal disclaimer
Refund, Returns, Damages, and Cancellations
Order Changes and Cancellations
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Changes: To ensure we can fulfill your order correctly, all changes to your items or delivery date/time must be requested and approved at least 48 hours before your scheduled delivery.
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Cancellations: Orders may be cancelled for a 50% refund if the request is made at least 96 hours (4 days) before the scheduled delivery time. Cancellations requested less than 96 hours before delivery are eligible for a 25% refund upon written approval of the Porch & Bloom management team.
** Note that seasonal decor is often perishable, and difficult to source from various farms with seasonal growing challenges. Our inventory requires a lot of planning and pre-ordering to match demand, so changes and cancellations create burdens that a represented in our refund policies.
Damage or Loss
We take great care in selecting and handling all decorative items. Due to the perishable nature of seasonal decor, such as pumpkins and natural materials, please inspect your delivery immediately.
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Damage/Defect Policy: If a product is visibly damaged upon delivery, or if any other decorative item is broken, please notify us within 4 hours of your delivery time by emailing us a picture of the damaged item at info@porchbloomatl.com
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Resolution: Upon verification of the damage, we will happily offer one of the following at our discretion:
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A replacement of the damaged item on our next available delivery route.
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A refund for the specific damaged item.
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** Note that seasonal decor is often perishable, and comes with natural variations in shapes, sizes, and colors. Additionally, transit of perishable items from our famers, to our warehouse, to your home will result in occasional blemishes that are considered normal and will not qualify for a damage or loss resolution.
Missing Items & Substitutions
If your delivery is missing any items listed on your order confirmation, please contact us immediately. We will arrange to deliver the missing item(s) as quickly as possible at no extra charge.
** Note that seasonal packages may vary slightly from our product pictures, and the list of items included in the product description. This is not considered a missing item. For example, a package may list that it includes "two mums", however we may need to substitute a different type of plant due to available supply.