Refund Policy

Refund, Returns, Damages, and Cancellations

 

 

Refunds, Cancellations and Changes

 

24-hour change of mind: you can cancel any order within 24 hours of placing it for a full refund, as long as your install date is at least 7 days away. After 24 hours, orders are non-refundable. For changes or questions, please contact us at info@porchbloomatl.com before your install date, and we’ll work it out with you.

• Christmas styling bookings (Indoors, Entryway, and Outdoors): your $500 booking payment is fully refundable until your design call. After your design call, it is non-refundable and is applied to your final quote.

 

Damage or Loss

 

We take great care in selecting and handling all decorative items. Due to the perishable nature of seasonal decor, such as greenery and natural materials, please inspect your delivery immediately.

• Damage/Defect Policy: If a product is visibly damaged upon delivery, or if any other decorative item is broken, please notify us within 4 hours of your delivery time by emailing us a picture of the damaged item at info@porchbloomatl.com

• Resolution: Upon verification of the damage, we will happily offer one of the following at our discretion:

  1. A replacement of the damaged item on our next available delivery route.

  2. A refund for the specific damaged item.

** Note that seasonal decor is often perishable, and comes with natural variations in shapes, sizes, and colors. Additionally, transit of perishable items from our famers, to our warehouse, to your home will result in occasional blemishes that are considered normal and will not qualify for a damage or loss resolution. 

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Missing Items & Substitutions

 

If your delivery is missing any items listed on your order confirmation, please contact us immediately. We will arrange to deliver the missing item(s) as quickly as possible at no extra charge.

** Note that seasonal stylings may vary slightly from our product pictures, and the list of items included in the product description. This is not considered a missing item. For example, a styling may list a specific type of greenery or ribbon, however we may need to substitute a similar item due to available supply.