Terms & Conditions

Local Delivery Area

We currently offer our delivery and installation service to Atlanta area customers. Service areas and delivery options are shown on each product page and at checkout.

If you are outside of our defined service area, please contact us at info@porchbloomatl.com before placing an order. We may be able to arrange a special delivery for an additional fee.

Delivery Scheduling and Timing

Due to the seasonal nature of our service, all deliveries are scheduled based on the availability chosen at checkout.

Delivery Window: Your delivery will be scheduled to arrive based on the options you select when placing your order.
Scheduling Confirmation: You will receive an email confirmation after placing your order, and a text or email notification when our delivery team is on the way to your location.
Recipient Presence: While we appreciate you being home to receive your order, it is not required. All arrangements will be placed directly on your designated front porch or delivery location as specified in the order notes.

Delivery Fees

Delivery fees are calculated at checkout based on your installation location from our warehouse.

Inclement Weather Policy

We prioritize the safety of our delivery team and the integrity of your decorations.

In the event of severe weather (e.g. snow, rain, high winds), we reserve the right to postpone your delivery for safety reasons.
If a postponement is necessary, we will contact you immediately via phone, email, or text to reschedule your delivery at the earliest available time.

Returns, Damages, and Cancellations

Refunds, Cancellations and Changes

24-hour change of mind: you can cancel any order within 24 hours of placing it for a full refund, as long as your install date is at least 7 days away. After 24 hours, orders are non-refundable. For changes or questions, please contact us at info@porchbloomatl.com before your install date, and we’ll work it out with you.

Damage or Loss

We take great care in selecting and handling all decorative items. Due to the perishable nature of seasonal decor, such as greenery and natural materials, please inspect your delivery immediately.

Damage/Defect Policy: If a product is visibly damaged upon delivery, or if any other decorative item is broken, please notify us within 4 hours of your delivery time by emailing us a picture of the damaged item at info@porchbloomatl.com
Resolution: Upon verification of the damage, we will happily offer one of the following at our discretion:
1. A replacement of the damaged item on our next available delivery route.
2. A refund for the specific damaged item.

** Note that seasonal decor is often perishable, and comes with natural variations in shapes, sizes, and colors. Additionally, transit of perishable items from our famers, to our warehouse, to your home will result in occasional blemishes that are considered normal and will not qualify for a damage or loss resolution.

Missing Items & Substitutions

If your delivery is missing any items listed on your order confirmation, please contact us immediately. We will arrange to deliver the missing item(s) as quickly as possible at no extra charge.

** Note that seasonal stylings may vary slightly from our product pictures, and the list of items included in the product description. This is not considered a missing item. For example, a styling may list a specific type of greenery or ribbon, however we may need to substitute a similar item due to available supply.